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  • PeerApp Error When Accessing Management GUI From Mobile Devices: 'Not valid username or password'

    Overview Customers report receiving the following error when accessing PeerApp Management GUI from their mobile devices with the correct credentials: Not valid username or password.  This article shar...

  • Installing PeerApp Cache License Files

    Overview Once you get the PeerApp Cache license file from the PeerApp support team, you will need to install it on your server. This article shares the process of installing a PeerApp Cache license fi...

  • Installing a PeerApp Director License

    Overview Before you install a PeerApp Director license, you need to acquire the license file from the PeerApp Support Team. Once you get the PeerApp Director license file, you can install it on the se...

  • PeerApp: OSPF session is down

    Overview In Promisc Mode (InLine Mode), You might encounter the issue where your Open Shortest Path First sessions are flapping and you think it's because of PeerApp.   Information Try disabling the p...

  • PeerApp: Portal Percentile Values are Incorrect

    Overview You may find that the percentiles values given by the PeerApp portal don't conform with the values you obtained through your own monitoring tool. Therefore, you want billing to happen accordi...

  • PeerApp: Abnormal Traffic from Management Interface

    Overview You may experience abnormal traffic from the management interface and would like support to fix the issue and redirect traffic so you can continue using PeerApp properly.   Information  To so...

  • PeerApp: Difference between Interfaces and License View Graphs

    Overview You may notice that there is a large difference between the server port utilization values displayed in the Interfaces Graph and the traffic values in the License View Graph, so you would lik...

  • PeerApp: Cluster Failure in version 7.0.11 and before

    Overview You may identify a failure in your cluster lasting for a few minutes: And, you'd like to know how to solve this issue.   Information This is due to the known issue called System restarted wit...

  • Web Browsing Hit Ratio Problem

      Overview You might face an issue where the Web Browsing Hit Ratio is always 0% even when you're having traffic.   Solution The Web Browsing Hit Ratio graphs might not be working because of a bug wit...

  • PeerApp: Cluster Degraded with CE Failure

    Overview You may experience the issue where your cluster has been degraded and there's a failed CE. In the Grid system (version 5), the Cluster will be degraded if one of the Cache Engines fails.    S...